Returns Policy

At MAGNATHORIX, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not fully satisfied with your order, our Returns Policy provides you with several options.

Eligibility for Returns

• Items must be returned within 30 days of receipt.
• Products should be unused and in the same condition as received.
• Packaging must be intact with all original tags and labels attached.

Non-returnable Items

• Gift cards
• Personalized or custom-made products
• Items marked as "Final Sale"

Return Process

1. Contact our customer service team at [email protected] to initiate a return.
2. Include your order number and reason for return.
3. Once approved, you will receive a return authorization number and instructions.
4. Send the item back using a trackable shipping service.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 7-10 business days to your original method of payment.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please contact us at [email protected].

Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part or a defective product. Original shipping fees are non-refundable.

If you have further questions regarding our Returns Policy, feel free to contact us at [email protected] or call 1-800-555-0199.